MARBET MANAGEMENT SYSTEM PRINCIPLES:
CLIENT FOCUSED
The principles hereinbelow are observed to meet our customers’ expectations and needs.
OUR TOP ASSET ARE PEOPLE
In our opinion human rights and child protection rights are important. Out top value is highly qualified staff undergoing continuous improvement through training. At our company all staff members are equal, only their competence and quality of work delivered are subject to evaluation.
WE ARE PREDICTABLE FLEXIBLE AND TRANSPARENT
Our customers know what they can expect of us. The only constant at our company is change. The effects of our operations are reliable, visible and predictable. We do not approve any forms of bribery or corruption. Our staff have been presented with the IKEA stance on corruption and its prevention. We do not approve of any form of bullying, abuse and mobbing on our company premises or during recruitment process outside of our company.
OUR SUPPLIERS ARE PARTNERS
We treat our suppliers as equal to us, by sharing our know-how we implement the best standards to create a win-win situation for both parties.
WE ARE ENVIRONMENT AND EMPLOYEE FRIENDLY
We attempt to produce our goods while ensuring least impact on the natural environment. Our emphasis is on our staff’s safety and social conditions. We do not accept working on our company premises under the influence of alcohol, drugs or other psychoactive substances.
ON THE GROUNDS OF OUR PRINCIPLES WE AIM TO BE A STABLE COMPANY WITH A PRODUCT OFFER FLEXIBLY ADJUSTED TO THE REQUIREMENTS AND EXPECTATIONS OF THE FURNITURE, CONSTRUCTION MATERIAL, INTERIOR FINISHING MARKET AS WELL AS DEDICATED GOODS WITHIN THE TECHNOLOGIES HELD BY DELIVERING GOODS WHICH MEET THE NEEDS OF OUR GLOBAL CUSTOMERS; WE ALSO WANT TO CREATE A STAFF, ENVIRONMENT AND LOCAL COMMUNITY FRIENDLY COMPANY CREATING CONTINUOUS INCREASE OF ITS VALUE.
OUR STRATEGY IS IMPLEMENTED THROUGH:
New sales markets acquisition with consideration for market requirements and the character of the product offer of our brands in order to increase sales.
Continuous adjustment of our product offer with consideration for the changing environment, requirements and customers’ awareness through conscious design to make our products functional, aesthetic and adjusted to the market and customer expectations.
Assessment of customers’ satisfaction and continuous improvement of effectiveness of the MARBET MANAGEMENT SYSTEM to meet our customers’ expectations and to maintain the assumed level of KPIs.
Cost optimisation for efficient use of the resources available with the application of modern management methods and techniques within LEAN.
Effective management and provision of necessary resources and operations within our company’s identified processes under the implemented MARBET MANAGEMENT SYSTEM on the grounds of the requirements of the ISO 9001 standard, OHS and ENVIRONMENT (IWAY)standard, controlled wood source standard (FSC), IKEA (QCS) QUALITY STANDARD and other specific requirements of our customers.
Improvement of competitiveness through expansion of the existing production processes with new technological operations and introducing new technologies.
Providing our staff with a sense of safety and work satisfaction through competence and skills improvement, using their knowledge and experience under the MARBET MANAGEMENT SYSTEM through KAIZEN projects and “Near misses”.
Creating positive and based on mutual respect relations with suppliers to understand and accept the requirements of the MARBET MANAGEMENT SYSTEM with a mutual advantage for the benefit of our customers.
Undertaking continuous efforts related to sustainable development, aimed at reducting of our company’s negative impact on the environment, sustainable purchase of wood, providing appropriate conditions for our staff, optimisation of consumption of media essential to our company operations, supporting local community and volunteering through effective implementation of the control wood standard (FSC), maintaining the status of IWDS supplier (Top trust supplier IWAYJ, as well as using good practices included in the sustainable development strategy (SSI) and obtaining the IWDS status in the scope of the OHS and ENVIRONMENT standard (IWAY) at the plant in Bielsko-Biała.